PET SUPPLIES LLC is committed to providing safe, stable, and efficient delivery services to customers in the United States. The following are the logistics information for the United States:
I. Delivery Area
We support delivery to the contiguous United States, as well as Alaska, Hawaii, and other remote areas (delivery times may be longer for these areas).
II. Order Processing Time
Orders are typically shipped within 1–3 business days after confirmation.
During promotions or holidays, processing times may be slightly delayed.
III. Delivery Methods and Delivery Time
We select appropriate logistics carriers (such as USPS, UPS, FedEx) for delivery based on order details.
Standard Delivery: Approximately 3–7 business days
Expedited Delivery: Approximately 1–3 business days
Note: Actual delivery times may vary depending on region, weather, peak shipping season, or customs clearance conditions.
IV. Shipping Costs
Shipping costs will be automatically calculated on the checkout page (based on weight, address, and delivery method).
Some orders may enjoy free shipping (subject to promotional rules).
Customs duties or import taxes incurred are the responsibility of the recipient (if applicable).
V. Order Tracking
After your order is shipped, you will receive a confirmation email containing the tracking number, which you can use to track your delivery status in real time.
VI. Delivery Delays
The following situations may cause delivery delays:
Severe weather or natural disasters
Peak shipping periods
Customs inspection or clearance delays
We will do our best to assist in tracking your shipment, but we are not liable for delays caused by force majeure.
VII. Important Notes
Please ensure your shipping address and contact information are accurate. Addresses usually cannot be modified after order shipment. Delivery failures or additional costs due to incorrect addresses are the responsibility of the customer.
