Thank you for choosing PET SUPPLIES LLC. We want you and your pet to have a pleasant experience. If you are not satisfied with your purchase of a pet travel bag, we offer a clear and convenient return and refund service.
I. Return Period
You can apply for a return within 30 days of receiving the product. Applications after this period may not be accepted (except in special circumstances).
II. Return Conditions (Opened Returns Accepted)
We accept returns after opening to enhance your shopping experience, but the following conditions must be met:
The product can be opened.
The product is in basic condition, without serious stains, damage, or conditions affecting resale.
All accessories must be returned (if any).
Retaining the original packaging is recommended (not mandatory).
Note: If the product shows obvious signs of human-caused damage or excessive use, we may refuse a refund or deduct fees at our discretion.
III. Non-Returnable Items
The following items may not be eligible for return:
Obvious damage caused by human error or severe signs of use
Exceeding the return application period
IV. Return Process
Submit Application
Contact customer service via email, providing your order number and reason for return.
Obtain Return Address
Customer service will review your application and provide the corresponding warehouse’s return address and instructions.
Send Back Item
Send back the item according to the instructions and retain proof of shipment.
Review and Refund
We will inspect the item upon receipt and arrange a refund.
V. Return Address and Contact Information
📧 Email: jeremy@petsuppliesllc.org
📍 Return Address:
689 W BOYD CT UPLAND, CA 91786
Important Note: Unauthorized returns are strictly prohibited and may result in non-refundable items.
VI. Refund Policy
After approval, the refund will be returned to the original payment method within 3-10 business days.
The actual arrival time depends on your payment institution.
Original shipping costs are generally non-refundable (except for quality issues).
VII. Return Shipping Costs
For returns due to personal reasons: shipping costs are borne by the customer.
For returns due to quality issues or incorrect items sent: we will bear the return shipping costs or provide compensation.
VIII. Exchange Policy
If you need to exchange sizes or styles, please specify this in your application, and we will assist in arranging an exchange (subject to stock availability).
IX. Contact Us
If you have any questions, please feel free to contact us:
📧 Email: jeremy@petsuppliesllc.org
